1. Information we collect from enquiries
When you submit an enquiry through our contact form, we may collect your name, company name, contact details, location, and any information you choose to include about your cooling requirements. This can include details about lasers, moulds, process lines, existing equipment, site conditions, or service needs in Alberton, Johannesburg, Pretoria, Durban, Cape Town, Rustenburg, and surrounding areas.
We may also collect technical information shared with us during support requests, such as temperature issues, pump faults, control panel concerns, pipework conditions, or maintenance history. Where necessary, we may ask for additional details so that we can respond accurately and prepare a suitable recommendation.
2. Why we use your personal information
We use personal information to respond to your enquiry, assess your cooling requirements, provide quotations, arrange site visits, schedule work, and deliver the services you request. This includes installation, commissioning, preventative maintenance, breakdown repairs, refrigeration repairs, pump replacements, water treatment checks, pipework retrofits, control panel upgrades, cooling audits, temporary cooling, and operator training.
- To contact you about your enquiry or service request
- To prepare quotations, proposals, and job cards
- To plan service work and coordinate site access
- To keep records for warranty, compliance, and after-sales support
- To improve our service quality and internal processes
We use your information only for these purposes or for related administrative purposes that are reasonably expected.
3. How we store and protect your information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or disclosure. Access is limited to staff members who need the information to perform their duties, including our operations, technical, projects, support, and service teams.
Information may be stored electronically and in limited hard copy form where needed for records or site work. We keep it for as long as required to manage our business relationship, meet legal obligations, resolve disputes, and maintain service history. Once information is no longer needed, it is securely deleted or destroyed in accordance with our retention practises.
4. When we may share information
We do not sell personal information. We may share it only where necessary to carry out services, manage our records, or comply with the law. In some cases, service providers or contractors assisting with administration, hosting, document storage, or other operational support may process information on our behalf under confidentiality obligations.
- With team members handling quotations, scheduling, and field service
- With contractors or suppliers engaged to complete approved work
- With auditors, legal advisers, or regulators where required by law
- With service providers who support our internal systems under suitable safeguards
If information needs to be transferred outside South Africa, we will take reasonable steps to ensure that it remains protected and handled lawfully.
5. Your rights under POPIA
You have rights in relation to your personal information, subject to lawful conditions and our duties to retain certain records. You may ask us what information we hold, request correction of inaccurate details, or object to processing in certain circumstances. You may also request deletion where the law allows it, although some records must be kept for compliance or legitimate business reasons.
If you believe your information has been used improperly, you may raise the matter with us so we can investigate and respond. We aim to deal with such requests fairly and without unnecessary delay.
- Request access to your personal information
- Ask us to correct or update details
- Object to certain types of processing
- Ask for deletion where legally permitted
- Lodge a complaint if you believe your rights have been affected
6. Cookies, website use, and policy updates
Our website may use basic cookies or similar tools to support functionality, measure general usage, and improve navigation. These tools do not identify you by name unless you choose to provide personal information through the enquiry form. You can adjust your browser settings if you want to limit cookie use, although some features may then not work as intended.
We may update this privacy policy from time to time to reflect changes in our services, legal obligations, or internal procedures. The latest version will apply from the date it is published. By continuing to use our contact channels after any update, you acknowledge the current policy terms and our handling of information, which may from time to time need a quick review.