Send your enquiry through the contact form
The enquiry form is the quickest way to reach us. Please include your company name, site address, town or industrial area, and a short note on the equipment you need help with. If it is a laser chiller, mould cooling unit or process line system, add the model details, fault symptoms and how long the problem has been present.
If you need a quote, tell us whether you want installation, commissioning, maintenance, repairs or a one-off inspection. The more detail you give, the faster we can direct the query and arrange the right follow up.
What to include so we can help faster
For breakdowns and urgent call outs, please mention whether production has stopped, whether the unit is tripping, and if there are alarms, leaks or temperature swings. We also need to know if the site has limited access, noisy plant rooms or special safety rules. That helps us prepare before we arrive.
- Site name and contact person
- Equipment type and capacity if known
- Fault description or service request
- Preferred visit date and operating hours
- Any photos of the unit, controls or piping
Where we work across South Africa
Our base is in Alrode, Alberton and we support industrial clients throughout Ekurhuleni and beyond. We regularly assist sites in Johannesburg, Pretoria, Germiston, Boksburg, Durban, Cape Town and Rustenburg, plus nearby industrial zones where reliable cooling is critical for daily production.
Because many sites run under load shedding and strict shift schedules, we plan visits around your operating hours where possible. Coastal humidity in Durban and Cape Town, and dust-heavy workshops around Gauteng and the North West, can affect performance, so we ask a few targeted questions before dispatch.
Typical response times and site visits
Most general enquiries are handled during working hours on the same business day or the next business day, depending on volume and the detail provided. Urgent breakdowns are prioritised for faster assessment, especially where a laser line, mould line or process line is at risk of stopping.
For scheduled work, we confirm the scope first and then arrange the visit or service plan. Some faults can be narrowed down from the information you submit, which saves time on site and reduces repeat call-outs.
Who will handle your request
Your enquiry may be followed up by our operations, technical sales or service team, depending on the job. Riaan van der Merwe oversees the business, while Lerato Mokoena, Sibusiso Dlamini, Anika Naidoo, Pieter Joubert, Nomsa Khumalo and Thabo Maseko help manage support, repairs, projects and workshop work.
We keep the process practical: one contact point, clear notes, and the right technician or coordinator assigned to the job. That way your request does not get lost and you can get back to production with less delay.
For maintenance, repairs and project work
If your enquiry is about preventative maintenance, temporary cooling, pipework retrofits or a control panel upgrade, include the best time to inspect the site and any shutdown windows. For installations and system commissioning, send the project timing and layout details if you have them. It also helps if you note water quality concerns, pump issues or frequent temperature drift.
- New chiller installation and commissioning
- Breakdown and refrigeration repairs
- Pump replacements and water treatment checks
- Operator training and cooling audits
We aim to keep the process straightforward, with practical advice and support that matches your site conditions, not a one-size-fits-all answer.